At 24RushFit, we are committed to providing high-quality products and exceptional service. However, we understand that there may be cases where you need to return or seek a refund for an item. Below are the guidelines and conditions for returns and refunds.

1. Return Eligibility:

• Unopened Products: Items must be returned within 30 days from the date of purchase, in their original condition and packaging.
• Proof of Purchase: Returns must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items:

• Opened or used products cannot be returned due to safety and hygiene concerns.
• Products purchased during special promotions or clearance sales are final and non-returnable.

3. How to Initiate a Return: To begin the return process:

• Contact Customer Support: Reach out to us at [email/phone] with your order details.
• Return Authorization: Wait for a return authorization email with instructions.
• Ship Your Return: Send the product back to the address provided in the authorization email.

4. Inspection and Approval: Once we receive your returned product, we will inspect it:

• Approval Process: If the item meets our return criteria, a refund will be initiated. If not, we will notify you with the reason for rejection.

5. Refund Process:

• Processing Time: Approved refunds will be processed within 5-7 business days.
• Method of Refund: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

6. Exchanges: Currently, we do not offer direct exchanges. If you need a different product, please process a return for the original item and place a new order.
7. Late or Missing Refunds: If you have not received your refund after the stated processing period:

• Check Your Bank Account: Ensure the refund hasn’t been posted.
• Contact Your Bank: It may take some time for the refund to reflect.
• Reach Out: If issues persist, contact us at [email/contact details].

8. Exceptions: In cases where the product was damaged during shipping, please contact us within 48 hours of receipt for a replacement or refund.
9. Policy Updates: This policy may be updated periodically. Refer to this page for the most current version.
10. Contact Us: For questions about our refund and return policy, please contact [email/contact details].